Procedure and Policies for Scheduling Appointments2018-08-20T18:19:16-04:00

Procedure and Policies for Scheduling Appointments   (Except Weddings) 

  1. What is included with the session fee? * Your session fee covers the following:

-The session fee includes a pre-session design consultation either in person or over phone

-Booking your portrait appointment on my Calendar:

-A Pre-session phone/ in-person consultation

-My time, and travel and talent photographing you, and editing your images

-the preparation of your images for your on-line gallery

-Personalized viewing ordering appointment

– PRINTS AND PRODUCTS ARE SOLD SEPARATELY

  1. Policy on rescheduling sessions and appointments.

-You may reschedule your session date for no additional fee, if you contact the studio at least 48 hours prior to your scheduled appointment.

-If you choose to reschedule your portrait session prior to being photographed, you may use 100% OF your session fee towards a future session fee that occurs within 6 months of your original scheduled date.

  1. Cancellation policy.

-If you choose to cancel your portrait session prior to being photographed, and do not wish to reschedule a future session, you will forfeit 100% of your original non-refundable session fee.

  1. Who may/is required to attend the portrait session.

-We require that a parent or legal guardian accompany all minors to their portrait session.

– One friend may also attend if cleared with the photographer ahead of time.

  1. Personal camera policy.

-No personal cameras are allowed during the portrait session.

-You may take behind-the-scenes photographs with your phone as long as the photographer clearly appears in all images that you take (and share on social media).

  1. Image presentation policy.

-I usually shoot anywhere from 100-200 images per session. I sometimes shoot several of the same image to insure I have that one special shot.

-While I might photograph several images of you during the session, I only pick the best images, and these will be presented to you.

-I have carefully selected the best images of the highest quality, and removed any duplicate or similar images (as well as any images that are not up to MY standards)

-I will place your images into an online gallery for you to share with family and friends, they may order images from this gallery . They can choose the sizes of the images and the images will be directly shipped to them.

  1. Your in person sales appointment policies.

-We require all decision makers to be present at the pre-scheduled in person sales appointment in order for the appointment to proceed.

-You will be placing your final order at the pre-scheduled in person sales appointment.

-100% of the total order amount is required the day of the pre-scheduled in person sales appointment. Any remaining balance is due within 2 weeks of this appointment.

-Images not ordered at the in-person sales appointment are removed from our system immediately following the appointment.

-All ordered images are archived on our server for a period of two (6) months

-Once you have finalized your order at the in-person sales appointment, you will sign off on your selections. At this time, all sales are final.

  1. Digital file policy.

-All digital files that you purchase are for web-sharing use only.

-Digital images may not be reproduced or printed in any form, except by the photographer.

-Digital images may not be cropped or altered in any way.

  1. Delivery of final products.

-Please allow up to 6 weeks for your order to be completed from start to finish

-Before leaving your in person sales appointment we will schedule your pickup date and time for you. Should your order be ready earlier, we will contact you to arrange an earlier pickup appointment.

  1. Reorder policy.

-All ordered images will be placed into an exclusive password-protected online gallery for a period of one (1) year from the order date. During this time you may order additional gift prints (sized 10″ and smaller) at special reorder pricing.

-Additional product orders (such as wall portraits, books, etc.) must be in writing via email to  CapturedMomentsPhotographyLLC@gmail.com

  1. Liability waiver.

-Client agrees to hold harmless you, your LLC/business, and your employees in any dispute regarding any event where the client and/or their family or friends should become injured during the session or on the premises of your studio.

-Your client agrees that your studio will not be held accountable for loss or damage of any personal property during their session, or while they are on site at your studio.

  1. Copyright policy.

– The US Copyright Act protects professional photographers by granting them the exclusive reproductive rights to all images they produce. Violations include, but are not limited to, making physical copies of digital or print images, scanning images, printing images from home or at any physical or online printing company, and screenshotting or downloading images from our website (without prior written consent from the photographer).

-Please understand that we take our service to you as a professional very seriously, and you have hired us for our quality, artistry, expertise, and reputation. In order to protect our reputation and the quality of work that we provide to our clients, we must maintain full control over the printing and quality of the presentation of the images, as well as all forms of reproductions of these images.